Last updated: May 2026

1. Who we are

CarpetArtisan AG (“CarpetArtisan”, “we”, “us”) is a luxury rug atelier registered in Switzerland. We design in Switzerland and commission hand-knotted rugs from artisan partners in Afghanistan, Armenia, India, and Tibet.

2. What data we collect

We collect personal data that you provide directly to us when you: place an order, submit a bespoke brief, apply for a trade account, contact us, or subscribe to our journal. This includes name, email, postal address, phone number, and payment information (processed by our payment providers — we do not store card data).

We also collect anonymous analytics data via [analytics provider] to improve our website.

3. How we use your data

We use your data to: fulfil your order, communicate about your commission, send our journal (with your consent), and comply with legal obligations. We do not sell or rent your data to third parties.

4. Your rights

Under Swiss data protection law (nDSG) and GDPR (for EU residents), you have the right to access, correct, delete, or restrict processing of your personal data. Contact us at privacy@carpetartisan.com.

5. Cookies

We use essential cookies (session, cart) and optional analytics cookies. You can manage your cookie preferences at any time via the cookie banner.

6. Data retention

Order data is retained for 10 years as required by Swiss accounting law. Newsletter subscriptions are retained until you unsubscribe. Analytics data is anonymised after 26 months.

7. Contact

For privacy enquiries: privacy@carpetartisan.com