Care for a rug
that will outlive you.

Vacuum gently. Rotate twice a year.

Vacuum with the beater bar disengaged, or use suction only. The mechanical brush in most upright vacuums is designed for synthetic carpet and will, over time, fray the wool pile of a knotted rug. Hand-held suction or a canister vacuum on a smooth-floor setting is ideal.

Rotate the rug end-to-end every six months. Light exposure, foot traffic, and furniture loading all wear unevenly; rotation evens the patina across the surface and prevents one half from ageing faster than the other.

Avoid prolonged direct sunlight. Vegetable dyes deepen and soften with time, but UV exposure accelerates and flattens that process. Sheer linen curtains or a UV-filter window film are sufficient.

Blot. Never rub. Cold water, never hot.

Lift solids with a spoon, working from the outside of the spill toward the centre. Liquids come up by blotting with a clean, dry, white cotton cloth — pressed straight down, lifted off, repeated with a fresh section of cloth.

For water-based spills (wine, coffee, juice), follow with cold water on a clean cloth. For oil-based spills (vinaigrette, butter), dust the area with cornstarch or talc, leave for thirty minutes, then vacuum.

Every three to five years. Hand-washed, never machine.

A hand-knotted rug should be professionally hand-washed every three to five years — more often in a dining room or entrance, less often in a guest bedroom. We work with specialist atelier cleaners in Geneva, Zürich, Basel, London, and Paris.

Avoid any cleaner that uses heat extraction, steam, or machine washing. These are designed for synthetic broadloom. A correctly hand-washed wool rug emerges looking new; a steam-cleaned one will felt, shrink, and lose its hand.

Rolled, pile-in, in acid-free paper.

If you need to store a rug for more than a few weeks, have it professionally cleaned first — even invisible food residue attracts moths.

Roll — never fold — with the pile facing inward. Wrap in acid-free tissue paper, then in a breathable cotton sheet. Plastic sheeting traps moisture and will mildew the wool. Store flat on a shelf, off the floor, away from direct heat or damp.

For storage longer than six months, include cedar blocks or lavender sachets against moths. Naphthalene mothballs are effective but their odour is difficult to remove.

Lifetime repair programme.

Every rug we make is covered by a lifetime repair programme. Pile damage, edge fraying, fringe loss, moth damage, and minor stains are repaired by the original weavers where possible, or by master restorers in Switzerland for fast turnaround.

Damage caused by professional cleaning failure is covered. Damage caused by misuse is repaired at cost. We will quote before any work begins.